We deeply esteem privacy and information of the human beings and we do this to preserve their privacy and information, at Divacart. It is a Privacy Policy that explains how we collect, use, disclose and protect information that allows you to have transparency with information collected and provide you with control over your data. We want to instill the trust and confidence in anything to do with our services.
About The Data We Collect
The information we collect is intended to serve the purpose of the provision of our services, and the improvement of the latter in the following two levels:
Direct Information
The direct information contains those data voluntarily disclosed in the course of interaction with our platform. The needed examples to be used in carrying out the account registration include full name list, email, password and phon number. When you purchase an item, we get shipping and billing addresses, contact information and purchase details. More than that we store very less data of the transaction in the form of last four characters of credit card, date of the transaction, a unique ID which we use to trace the transaction though the payment processing is done in a secure manner using third party gateway. We store the record of all customer care-related communication such as SMS, chat and call records to provide adequate support.
Automatic Information Retrieval
We use some of them, in order to be able to enhance your experience with your site, naturally through means such as cookies and web beacons. This aids us to remember Preferences, navigation and relational content. They include information that can be automatically collected such as your Internet Protocol (IP) address, the type of your browser, operating system, pages visited and time of entry, websites that brought you to it and a click stream to determine the sites you have visited.
Data-Usage Policy Our
The reasoning behind the information we gather are multiple, aimed at making your experience as effective as possible and making sure that proper functions of our services are met:
Communication-Marketing
This may involve your explicit authorization to provide you with these promotional services, special offers, newsletters and updates on our products and services. At the data collection stage after we have obtained your data you will usually be asked whether you like to accept or declare to receive such communications, or you can touch us directly to ask to stop processing your information and/or to suppress it.
Delivery Order and Processing
You will also be required to provide your personal information to facilitate the proper processing and delivery of the order such as planned shipments, verification of your orders and the promptness of customer care services provided to you concerning your transactions.
Analysis and Development
We use analytics to gather data on how the users utilise our site historically. The above analytical hindsights bring in us the possibility of carrying on improving our services, provisions of our products and also enhancing the interface so that the user will have a better and more internalized style of usage.
Security
Security of your data is what matters the most. We employ highly sophisticated mechanisms to detect and intercept cases of fraud thus protecting our platform, services and the entire customers trusting us.
Legal Compliance
We also process data to ensure that our activities abide by the law, to comply with some of government valid legal requests and to provide our terms and conditions on them.
Disclosure of Your Information
We liaise with the third parties with utmost diligence and on special terms only:
Legal Obligation
The legal compulsion will be to disclose where there will be a statutory necessity to do so or when ordered by a court or be dictated, by a government or authorities involved.
Service Providers
We resort to suppliers of high profile where their major role is the provision of services that we may need to be required on our behalf. These consist of payment processing services, products transportation, services that interpret the data, advertisement, and IT support services. Other suppliers are also highly employed under a clause of privacy with Divacart and they could only be able to check their data in order to be able to execute them.
Business Transfers
In the event that we are involved in a merger, acquisition of our business assets or all or part of the business assets, customer personal information may be transferred to the merging, acquiring or new entity as part of the business property. In undertaking such transfer, the authorization of proper data protection is addressed.
Data Security
Divacart has also put in place solid security measures, which cannot be violated easily, such as unauthorized access, usage, alteration or loss to your personal data. The defense mechanisms may comprise of the use of advanced encryption protocols (e.g. SSL/TLS during information transfer), powerful firewalls, and personalized access control policies restricting the access of certain data only to authorized individuals at all times. It must further be noted that not all information that is exchanged electronically (or online) can be deemed to be perfectly secure, no matter how hard we strive to make this happen.
Your Rights
Among the rights, you are entitled to claim is the right to your personal data that we possess:
Access Right
You will also have a right to view your personal information as we hold it.
Deletion
You can request us to delete any personal information we have unless we are legally obliged to retain them (this can be done during transactions that are used to collect taxes). These requests are more frequently made through your account management, or through the support stream.
Children’s Privacy Policy
The services are not aimed at underage thirteen children, and we do not specifically gather the data of a personal nature of these children. Where we find that we have inadvertently gathered personal details of a person below 13 years of age we will be able to reasonably and in a timely manner, remove any such data.
Changes in Policy
It will give us the discretion of reviewing this Privacy Policy at regular intervals as we look back on the changes that have been occurring to our practice and in technology, the innovative changes that have been occurring in terms of the legal requirements and other policy requirements. Any changes that may appear will be displayed in this page and the policy date will be updated at the top. We would, therefore, like to invite you to give this policy a read every now and then, in the process acquainting you with more of the methods with which we are storing your information.
Connect with Us
For further queries about this Privacy Policy or our data practices, please contact us at: info@divacart.africa.